Shipping Policy

Shipping policy

Effective Date: Nov 23, 2024

Thank you for shopping with Hindratan! We are committed to providing you with a smooth and reliable shipping experience. Below is our shipping policy, including information on processing times, shipping costs, and delivery times.

Shipping and handling charges are clearly stated during checkout. This ensures that you are fully aware of any fees before completing your payment, making the process upfront and transparent.

Once your order is confirmed and dispatched, you will receive an email with tracking information so you can monitor its progress. We generally dispatch most orders within 1-2 business days.

Delivery times can vary depending on your location, and only working days (excluding Sundays, and public holidays) are considered. In some cases, deliveries may be delayed due to lockdowns or unexpected logistical challenges, but we strive to fulfill your order as quickly as possible.

If you order during a Mega Sale event, please note that dispatch times might be slightly longer due to high order volumes. However, we will prioritize getting your order dispatched as soon as possible.

It’s also possible that your order may be split into multiple shipments, especially if items are coming from different warehouses across India. This is completely normal. You will only be charged shipping once (if applicable), and any subsequent shipments from the same order will be delivered free of charge.

We use registered courier companies or speed post to ship orders. Typically, shipping is completed within 6-7 business days, or as agreed upon at the time of order confirmation. The delivery timeline will also depend on the courier company’s or postal service’s guidelines.

Buymax Wellness cannot be held responsible for delays caused by courier or postal services. However, we guarantee that we will hand over your order to the courier within 6-7 days or as per the agreed delivery date at the time of order confirmation. All orders will be shipped to the address you provide during the purchase process. You will receive confirmation of your delivery via email.

For any questions or issues with our services, feel free to contact our helpdesk: 

Mobile: +91-9875961167

Email: care@hindratan.in

Refund policy

  • There will be no return or exchange of the product once bought.
  • Return is only possible if mistakenly the wrong product is dispatched, or the package arrived in tampered condition, or the product has a short expiry i.e. of less than 3 months. If you want a refund or replacement, please send us an email with the Order number and the images of wrong product or damaged or tampered product or near expiry products to care@hindratan.in within 24 hours of the order delivery. We would reply within two days after receipt of mail.
  • Please allow us 5 to 10 days' time from the day of receipt of your returned package back. We may contact you to ascertain specific things about the product prior to issuing refund/replacement.
  • You will be eligible for full or partial refund or exchange without incurring any additional charges in case of:
  • The package has missing accessories.
  • Damaged or soiled packing.
  • Wrong product delivery.
  • Expired product delivery.
  • In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
  • Returns will not be accepted if:
  • The product is damaged.
  • It is without invoice.
  • It is tampered with
  • It is without its original packaging.
  • Please do not use the item you have raised a complaint about.
  • Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
  • Failure to provide adequate information about the case.
  • Failure to provide snapshots of the Invoice, packet and box (if any).
  • Buymax Wellness or any of its subsidiaries or channel partners will not be responsible for damages due to neglect, improper usage or wrong application etc. & will not be covered under our Exchange/Returns Policy. Exchange of products due to allergic reactions or palatability issues is not applicable.
  • Refunds will be through the payment method i.e. to cards or bank accounts. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund.
  • In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. The amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.